Sample. This page is for a made-up product, to show and test our shared legal pages. Nothing here is for sale.

Refunds and cancelling

Last updated: November 14, 2026

A refund within 30 days, without questions

If you ask within 30 days of a payment, a first purchase or a renewal, we refund that payment in full, sales tax included. We do not ask why, and you do not need to send anything back.

How to ask

Write to [email protected] from the email address you paid with, or tell us the number on your receipt. We send the refund through Stripe to the card you paid with, usually within one business day of your request. It then usually reaches your card within 5 to 10 business days; it can take longer, for example while Stripe or your bank processes it. You are owed the full refund either way.

Please write to us before you dispute a charge with your bank: a refund from us is faster.

Cancelling your subscription

You can cancel at any time, without asking us, in the customer portal: https://sample.osidius.ai/api/portal. Enter the email address you paid with, and Stripe sends you a link to manage your subscription. The portal link is also on the product’s pages and in every receipt. You can also ask us by email to cancel.

After you cancel, nothing more is charged, and you keep access until the end of the period you paid for. Cancelling does not refund the current period by itself: if you want the last payment back and it is less than 30 days old, ask us for a refund. When we refund a subscription payment, we also cancel the subscription, and access ends when the refund is made.

After 30 days

A payment more than 30 days old is not refunded, unless the law requires it, or we stop offering a product (our terms say what happens then).

Contact

Havelaar US, LLC (Delaware). Email: [email protected]